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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Last night I couldn't get the rainbow sc reen to ome up. Was

Customer Question

Last night I couldn't get the rainbow sc reen to ome up. Was charging it, and it just went to the LG. The screen otherwise stays black. So right now I have no cell phone service. Need to get it back!
JA: How old is the phone?
Customer: Not sure, but 4 to 5 years probably.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened last night. You are the first person I've tried for help.
JA: Thank you.
Customer: Just waiting to hear back from you.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Not that I can think of right now. (I don't feel I'm on topof everything.)
Submitted: 19 days ago.
Category: Cell Phones
Expert:  Richard replied 19 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you