I'd be more than happy to assist you. I suggest plugging the phone into another outlet that you confirm is on. Make sure the phone is giving a visual indication that it's been charged. Let it charge for at least 30 minutes. Then unplug the phone, then turn it on. Some phones will not turn on will connected to the charger. Once on however it can be connected to the charger. I hope that makes sense. If you don't receive a visual indication that the phone is being charged, you might consider finding another charging cable.