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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I have questions about the voicemail upgrade taking place,

Customer Question

I have questions about the voicemail upgrade taking place
JA: What's the make/model of your device? How old is it?
Customer: It is a very old Samsung model. I only kept it activated to have stored voicemail messages
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I received email telling me voicemail upgrade for me would take place on Nov 18. I followed prompts to set up new password ***** or after Nov 18. Did it last night. My stored messages were still there. This morning they were not. Original email never said I would lose stored messages. Now on email message it says I can contact CBW Productions to rerecord messages to a CD before Dec 8. Can this be done? I am trying to find these old stored messages
JA: Anything else you want the phone expert to know before I connect you?
Customer: The number given to access stored messages(###) ###-#### conected me to nothing
Submitted: 20 days ago.
Category: Cell Phones
Expert:  Samuel White replied 19 days ago.

I am Samuel and I will help you. Did the number ask for any kind of password?