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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I have a new trac one. I was able to download the transfer

Customer Question

I have a new trac one. I was able to download the transfer wizard on the new phone but not on the old tracfone. I am 80 years old and have been working on this all day. What now?
JA: How old is the phone?
Customer: about 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have entered all the email info and I went on line. The message I get is -some oe just came to the door - 1 minute OK The message was that I needed to download a different app
JA: Anything else you want the phone expert to know before I connect you?
Customer: I have minutes, contacts and pictures to download.
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Samuel White replied 6 months ago.

I am Samuel and I will help.

Expert:  Samuel White replied 6 months ago.

Maybe the old phone is not compatible with the transfer wizard. What model is your old phone?