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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Keeps saying it is offline even when it's not, Samsung j5

Customer Question

Keeps saying it is offline even when it's not
JA: What's the make/model of your device? How old is it?
Customer: Samsung j5 sm-j500y
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Restart sometimes works, has been factory reset once, endure airplane mode is off
JA: Anything else you want the phone expert to know before I connect you?
Customer: Yes, when a get a call it goes directly to voicemail
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Samuel White replied 2 months ago.

I am Samuel and I will help you. Is the phone service offline or is it the model internet?

Customer: replied 2 months ago.
Phone service is not offline as every one around me has the phone that works on the same network. For ex maple, when I try to use google maps i get a message saying offline.
Expert:  Samuel White replied 2 months ago.

Go to settings>data usage > and ensure mobile data is enabled please.

Customer: replied 2 months ago.
done, no change
Expert:  Samuel White replied 2 months ago.

Pull the battery and sim card for 5 mins to allow the network a chance to reset please.

Customer: replied 2 months ago.
Ok I have done that and it appears I am back online and can access google maps and then internet. Although the problem is fixed for now. Why does the phone keep doing that? if also fails to ring and goes directly to voicemail every time someone calls. Even when the phone is right next to me I know this happens because the first time I am aware some has called is when I see the message Syrians there has been a call. are thes problems related to the model and make of phone ? I have never had these issues before ?

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