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Ask Eric Your Own Question

Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I'm locked out and do not know my 4 pin to talk to someone,

Customer Question

I'm locked out and do not know my 4 pin to talk to someone
JA: What's the make/model of your device? How old is it?
Customer: phone number is***-***-****
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just got locked out lastnight
JA: Anything else you want the phone expert to know before I connect you?
Customer: did a factory reset this morning and now its telling me to put in the email that was recently synced with device but its not accepting my email and password
Submitted: 19 days ago.
Category: Cell Phones
Expert:  Richard replied 19 days ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Customer: replied 19 days ago.
Samsung Galaxy s7 edge
Expert:  Richard replied 19 days ago.

Thanks

Can you click on my link below and tell me please if you can sign into your gmail account that you used on the S7, there please

www.gmail.com

Please let me know.

Customer: replied 19 days ago.
I can
Expert:  Richard replied 19 days ago.

ok, and when you enter that gmail and password ***** the phone

What happens?

Customer: replied 19 days ago.
Tells me to enter the account that was recently synce to this device which I got this brand new so it's only had mine on it
Expert:  Richard replied 19 days ago.

ok, but if it says this it is not this account, can you try to think of another account please you used?

Customer: replied 19 days ago.
That's the only google account that was used
Expert:  Richard replied 19 days ago.

ok, but if it says it is not it, then you set a different one when setting up the phone

Use this to try to discover what you set please

https://accounts.google.com/signin/usernamerecovery?hl=en