I am Samuel and I can help you. Where did you buy the device?
I bought it through OVC
and the paperwork indeed says tracfone?
Yes it's a Trac fone purchased through QVC All of the instructions and pamphlets are tracfone
Sorry I had my computer crash. I did speak to me tracfone support rep and they confirmed that tracfone site is NOT down. If you want I can try and help set up the phone with you?