I am Samuel and I can help you. Do you know what model phone it is please?
That will make trouble shooting very hard as every phone has various ways of being fixed. Lets start with this. Is it a smart phone and can you get to the battery?
I thought that was going to be the answer :) however tracfone is the carrier or service provider. Typically phone models are Lg optimus II or samsung J3 etc... But if you could answer me this please at least we can start : Is it a smart phone and can you get to the battery?
Again tracphone is the carrier they do not make phones. The phones are by phone manufactures like motorola, LG and Samsung. My goal is to help you so if you can at least start by answering the quick question I can support you better. Is it a smart phone (a touch screen device which connects to the internet) or a basic phone (flip phone) and can you get to the battery?