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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Well, I need to update some apps and password is not

Customer Question

Well, I need to update some apps and password ***** ***** responding. tried to reset but I cant enter my new credit card #
JA: What's the make/model of your device? How old is it?
Customer: hell if I know...maybe within last 2 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: only to reset my password that's when they asked for a previous credit card and it won't take my new one
JA: Anything else you want the phone expert to know before I connect you?
Customer: nope
Submitted: 24 days ago.
Category: Cell Phones
Expert:  Samuel White replied 24 days ago.

I am Samuel and I can help you. Is this for an iphone?

Customer: replied 24 days ago.
Expert:  Samuel White replied 24 days ago.

When you are resetting the password ***** are asking for your CC to verify the account correct?

Customer: replied 24 days ago.
but it acc no longer in use
Expert:  Samuel White replied 24 days ago.

Ok I see the issue. No problem we will have to go another route to verify your Itunes account and reset your password.

Expert:  Samuel White replied 24 days ago.

I need you accept a call so I can verify you security information in a non public setting.

Expert:  Samuel White replied 24 days ago.

Here I will give to the directions and you can just try this route on your own.

Go to https://iforgot.apple.com/password/verify/appleid on a PC.

Enter your Apple ID, select the option to reset your password, then click Continue.

After you enter your Apple ID, you can see how to reset your password ***** on the security features that you're using with your account.

The best way is to have an email sent to you with a reset link.

Expert:  Samuel White replied 24 days ago.

Were you able to give that a try!

Expert:  Samuel White replied 24 days ago.

?