I am Samuel and I can help you. Is this for an iphone?
When you are resetting the password ***** are asking for your CC to verify the account correct?
Ok I see the issue. No problem we will have to go another route to verify your Itunes account and reset your password.
I need you accept a call so I can verify you security information in a non public setting.
Here I will give to the directions and you can just try this route on your own.
Go to https://iforgot.apple.com/password/verify/appleid on a PC.
Enter your Apple ID, select the option to reset your password, then click Continue.
After you enter your Apple ID, you can see how to reset your password ***** on the security features that you're using with your account.
The best way is to have an email sent to you with a reset link.
Were you able to give that a try!