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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My husbands Tracfone was deactivated on 11-11-2016. He was

Customer Question

My husbands Tracfone was deactivated on 11-11-2016. He was unable to add airtime to extend his service expiration date. He has 1908.07 minutes of airtime on his phone. Is there any way you could help my husband to keep his unused Tracfone minutes? We live in a rural area and
JA: How old is the phone?
Customer: Very Old, like my husband! Serial number is: 268435458410523267.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Speaking with Tracfone representatives was always a positive experience. He needs to update to a new phone. Can you assist with that issue and perhaps transfer old minutes that were not used?
JA: Anything else you want the phone expert to know before I connect you?
Customer: Asking for help to NOT loose the 1908.07 minutes!
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Samuel White replied 4 months ago.

I am Samuel and I can try and see if this is something we can get back for him.

Expert:  Samuel White replied 4 months ago.

When you say it was deactivated, you mean the last day of paid service was 11/11/2016 and now the phone is not working correct?

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