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Ask Terry Parker Your Own Question

Terry Parker
Terry Parker, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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My cell phone will not come on. I plugged it in to recharge

Customer Question

My cell phone will not come on. I plugged it in to recharge and later checked it and the red light was on but nothing else would come on.
JA: How old is the phone?
Customer: a little over a year.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now. I can't troubleshoot. Can't get it on
JA: Anything else you want the phone expert to know before I connect you?
Customer: Just it's impotant that I have my phone at this time. Alot of business
Submitted: 20 days ago.
Category: Cell Phones
Expert:  derrickonline replied 20 days ago.

Here are a couple of things to try, they're all independent options. Not steps.

  • Try unplugging the phone, then powering it on.
  • Try holding the power button for 10 seconds, see what happens. Maybe the phone is on, but the device is frozen thus you see a blank screen. This should force power off the phone.
  • Try another charger or another outlet, it's possible the phone isn't actually charged and is still dead due to a faulty charger, or an outlet that wasn't actually charging.
Customer: replied 20 days ago.
I have my phone fixed through AT&T. Please cancel any and all plans this program comes with. Thank you. Carol Vail
Expert:  Terry Parker replied 19 days ago.
Hi,
My name is ***** ***** I will be your device technician for the day.