I'm sorry about the issue. Does this issue only occur when you open the app called Browser (or Internet or Chrome)?
- Are you able to open any other apps / icons fine, such as Contacts, Messaging, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Please press and hold the power on / off button on your phone for about 25 seconds, then turn it back on and check.
Please let me know. Thank you,
After holding the Power on / off button on the phone for about 25 seconds, does it turn off?
- Then turn the phone back on, then can you access the internet now?
Does it still say "emergency call"?
It seems like this has been dragging on for your and need to be resolved. I will figure this out for and with you. I am Samuel and I work on the most pressing issues.
Please later me know when you are ready to proceed.
I am sorry for the confusion. The phone system is set up through the computer system. When a phone call is request or accepted a link pops up that lets the expert contact you directly.
I do not charge you. I am a contracted expert. Any charges generated come from options you have chosen. I am here to help you. Feel free to accept so we can speak. I will speak to you soon!