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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Problem with two things: Two things... My internal storage

Customer Question

Hi Pearl:.. Problem with two things: Two things... My internal storage is showing only 440mb and I don't understand how to free up space.
JA: What's the make/model of your device? How old is it?
Customer: about 6 months and I have to go look. Just says Jitterbug and great call on hone.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Second problem is it will not scroll up. I tried rebooting. 90 years old so walk me through what needs to be done slowly... Thanks
JA: Anything else you want the phone expert to know before I connect you?
Customer: Nope
Submitted: 30 days ago.
Category: Cell Phones
Expert:  Samuel White replied 30 days ago.

Hello I am Samuel an Expert and I can help you.

Expert:  Samuel White replied 30 days ago.

Do you have a lot of pictures saved to the device?

Customer: replied 30 days ago.
Hi Samuel... Go slow since I'm 90 and don't know beans about cell phones...Thanks
Customer: replied 30 days ago.
About 12
Expert:  Samuel White replied 30 days ago.

No problem at all. I can handle slow! Besides pictures is there much information you have personally saved to the device?

Customer: replied 30 days ago.
I never delete old calls. Son showed me how to do so, but hasn't helped much. I have done 1 at a time and got red of couple of hundred. Can I just delete them ALL at one time?
Customer: replied 30 days ago.
Hi Samuel... Are you still there?
Expert:  Samuel White replied 30 days ago.

OK I will need to know what model the phone is to help with that. Please go to the setting and look for about phone. There should be a model number somewhere in the about phone menu. Also may I ask to whom do I have the pleasure of speaking to?

Customer: replied 30 days ago.
Sorry.. Just got the original box but don't see model number... Simply Jitterbug Smart
Customer: replied 30 days ago.
You are speaking with Charles BILL Wallau... Call me Bill please...
Expert:  Samuel White replied 30 days ago.

Did you try going into the settings?