Hello I am Samuel an Expert and I can help you.
Do you have a lot of pictures saved to the device?
No problem at all. I can handle slow! Besides pictures is there much information you have personally saved to the device?
OK I will need to know what model the phone is to help with that. Please go to the setting and look for about phone. There should be a model number somewhere in the about phone menu. Also may I ask to whom do I have the pleasure of speaking to?
Did you try going into the settings?