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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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It is asking for a passcode and I never entered one! Please

Customer Question

It is asking for a passcode and I never entered one! Please help[ as I need to make an important call!
JA: What's the make/model of your device? How old is it?
Customer: Iphone 6-2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not been able to use my phone all day as I was out of town and had to wait til I got home so I could contact Verizon.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no please hurry
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Samuel White replied 7 months ago.

I am Samuel I can help.

Expert:  Samuel White replied 7 months ago.

Is it asking for a username and password ***** PIN?

Customer: replied 7 months ago.
it says "Enter Passcode" which I never entered
Customer: replied 7 months ago.
please hurry I need to make an urgent call and my cell phone is the only way I have to communicate other than the computer
Expert:  Samuel White replied 7 months ago.

Not good... You are going to have to reset it

Expert:  Samuel White replied 7 months ago.

You will need a pc and Itunes

Customer: replied 7 months ago.
how do I get I tunes? Do I need to get it from a website on the computer or on my phone--please help quickly
Expert:  Samuel White replied 7 months ago.

It is going to factory reset your phone as the Iphone security is enabled. You have to go to google download Itunes and reset the device by plugging into the PC

Expert:  Samuel White replied 7 months ago.

I know you want fast but it is a slight process however. The phone thinks it has been stolen.

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