I am Samuel please give me a moment to review what you wrote.
Ok Charlie my thoughts are that there is either a software issue causing your phone to run in the background or there is a hardware issue. We can not do anything via the internet for hardware but we can either fix or rule out software issue with a reset of the device.
Have you ever backed the device up?
You would have to request a phone call Charlie and either myself or another experienced expert would call you.
I do not fail at my support and I am sorry another expert failed to provide you with the best service. If you paid and need to speak with someone about money Customer support handles all billing I am a contract Tech Expert.
Try this one Charlie 1(###) ###-####/p>