So from the sounds of it here is a new Wireless Wi-Fi connection and they did not supply you with the new modem name and password?
Ok so need to update the password ***** the kindle correct? If so try this please:
Swipe down from the top of the screen to show Quick Settings, and then tap Wireless. Tap a network to connect to it. There should be a password *****
Your Kindle should auto detect the network number and you click on that network. Then you would enter the new password.
It sounds like, based on the information you have given me, you have to use the numbers as your new password.
Correct, by default it is the password.
So if he did everything correct you would find the modem on your kindles wifi list and either enter the password ***** gave you or, if it already has a password ***** delete it and enter the one he gave you.
How did things go?
I see I was thinking that may be the result as it sounds like something was not set up correctly. I hope all goes well!