How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy***** CellTech Your Own Question

Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9268
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

Its not my cell phone, I just switched from Comcast to att

Customer Question

its not my cell phone, I just switched from Comcast to att and cannot get messages on my regular phone. I tried *99 but it doesn't work
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I don't know. It is a regulat lane line phone from AT and T
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has occurred since I switched from Comcast to att which was yesterday
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

  1. From your home phone, dial *98.
  2. When prompted, enter your mailbox PIN.
  3. Press 1 to listen. As the message plays, use any one of the following options to navigate that message: Press 1 to rewind. Press 2 to pause. Press 3 to fast-forward. Press # to skip a message.
  4. When the message is finished playing, select from the following options: Press 9 to save the message. Press 7 to delete the message. It will remain in your trash for 48 hours. Press 6 to forward a copy of the message to a telephone number or distribution list.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!