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Ask Samuel White Your Own Question

Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 138
Experience:  Verizon Tech Manager multi-unit
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It has crashed and gone into restore mode, iphone 6, a year

Customer Question

it has crashed and gone into restore mode
JA: What's the make/model of your device? How old is it?
Customer: iphone 6, a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: so i was doing the latest operating system update, and it crashed and the 'plug in to itunes' message showed up on the screen i did this, but dont want to loose the photos that are on it they are not backed up yet
JA: Anything else you want the phone expert to know before I connect you?
Customer: i want to know if there is a way i can put the phone into recovery mode on itunes without loosing the pictures on it thanks
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can help. If you do a restore from Itunes you will unfortunately lose your data.

Customer: replied 1 month ago.
is there a way round this?
Customer: replied 1 month ago.
or a way i can get the photos off the phone?
Expert:  Samuel White replied 1 month ago.

No this is part of apples security. There are people who can recover pictures but the are costly.

Customer: replied 1 month ago.
any idea of how much? i took a few hundred photos at a work exhibition yesterday
Expert:  Samuel White replied 1 month ago.

Apple has some of the hardest to work around security. I am sorry :( they want everyone to back up there info all the time for this reason.

Expert:  Samuel White replied 1 month ago.

The people I have seen online are close to $300

Customer: replied 1 month ago.
hmm. i'll have to talk to the IT guys at work. I was overseas so didnt want to upload tons of photos over mobile data, then this happens.....thanks anyway
Expert:  Samuel White replied 1 month ago.

No problem I am sure they will tell you the same the FBI can not bypass Apples security. I hope you get a happy resolve sorry I am sure you do not love my answer but it is honest! Have a good rest of your Sunday.

Customer: replied 1 month ago.
thanks
you too!
Expert:  Samuel White replied 1 month ago.

Thanks!