Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can you tell me what type of computer you are trying to transfer photos to (brand and Model)? Does it have a card reader slot? It woudl alos be helpful to know the operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
I apologize Joseph for any confusion. The offers that you are getting for add-on services are not from me. They are automated, from the site. I am independent contractor and have no access to billing information. IF you have billing questions, you can contact Customer Service via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.
What I am trying to find out, is this: Can you remove the sd card from your phone and insert it into the place that the you insert your camera chip on your computer? If so, that woudl be the easiest way to transfer all of your photos. If your Tracphone uses a smaller sd card (a micro-sd card) there are adapters that can be purchased very inexpensivley (for just a few dollars) that will allow you to use the existing card slot with your phone's card. There are also devices called usb card readers that connect to the usb port on your computer and have opeings for a wide variety of card types and sized. These can be found for under $10 and are very handy to have around if you take a lot of photos on yoru phone and/or camera that you would like to transfer. I can recommend some if you would like.
In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
It would also be helpful to know the brand and model of your computer . You should be able to find that information on the case somewhere, perhaps n a sticker.
I'm sorry Joseph. As an independent contractor I don't have access to billing information. I will send a note to them that you would like a refund. TO follow up, you can contact Customer Service via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help. I hope you weekend gets better!