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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Why cant I buy credits for a site

Customer Question

why cant I buy credits for a site
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Steve G. replied 2 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

For which site are you wanting to purchase credits?

Let me know.

Steve

Customer: replied 2 months ago.
dating.com
Expert:  Steve G. replied 2 months ago.

Ok, I am not familiar with that one. I am going to opt out of this question which will allow other experts to chime in.

Hold on please.

Expert:  Samuel White replied 2 months ago.

Are you getting an error or message when trying to buy them?

Customer: replied 2 months ago.
Expert:  Samuel White replied 2 months ago.

What is that message please?

Customer: replied 2 months ago.
error
Expert:  Samuel White replied 2 months ago.

At what point do you get the error. When you go to the credit page, after you enter the cc info or as the payment is attempting to process?

Customer: replied 2 months ago.
as the payment is attempting to process
Expert:  Samuel White replied 2 months ago.

Are you using a standard CC or a debit card?

Customer: replied 2 months ago.
cc visa
Expert:  Samuel White replied 2 months ago.

non debit correct

Customer: replied 2 months ago.
credt
Expert:  Samuel White replied 2 months ago.

Please email them with your account information. Be sure to have your cc ready when they reply.

*****@******.***

Customer: replied 2 months ago.
it worked before on this site
Expert:  Samuel White replied 2 months ago.

I can not find any issues in my research so you have to contact support so they can check the actual error and advise you.

Expert:  Samuel White replied 2 months ago.

Were they able to help?