Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years experience. I will try and answer your question accurately and precisely so that we can get you on your way.
I need to gather some more information from you in order to help.
For which site are you wanting to purchase credits?
Let me know.
Ok, I am not familiar with that one. I am going to opt out of this question which will allow other experts to chime in.
Hold on please.
Are you getting an error or message when trying to buy them?
What is that message please?
At what point do you get the error. When you go to the credit page, after you enter the cc info or as the payment is attempting to process?
Are you using a standard CC or a debit card?
non debit correct
Please email them with your account information. Be sure to have your cc ready when they reply.
I can not find any issues in my research so you have to contact support so they can check the actual error and advise you.
Were they able to help?