How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31127
Experience:  Cell / Smart phone problem solver for over 15 years
32989067
Type Your Cell Phones Question Here...
Richard is online now
A new question is answered every 9 seconds

We have Wi-Fi with attend last night I noyiced that my Wi-Fi

Customer Question

we have Wi-Fi with attend last night I noyiced that my Wi-Fi wasn't working and I got this message on my phone WEAK SECURITY
JA: Just to clarify, what's the exact make and model of your machine?
Customer: ATT5257
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST THIS PAST WEEK I HAVE UNPLUGGED EVERYTHING AND WAITED 1 MINUTE AND PLUGGED EVEYTHING BACK UP AND I STILL GET THE SAME MESSAGE
JA: Anything else you want the phone expert to know before I connect you?
Customer: THE MESSAGE SAID TO CONFIGURE YOUR ROUTER TO USE WAPA2 PERSONAL AES SECURITY TYPE FOR THIS NETWORK
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Richard replied 1 month ago.

Hi there and welcome

can you tell me please the make and model of the phone?

thank you

Customer: replied 1 month ago.
All it had is ATT ROUTEt ATT5358
Expert:  Richard replied 1 month ago.

ok, that is the router,

can you tell me please the make and model of the phone?

thank you

Customer: replied 1 month ago.
I Phone 5s
Expert:  Richard replied 1 month ago.

thanks

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and when it has, tell me please how it then functions.