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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 16807
Experience:  Cell phone expert
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I have an iphone 6s and it just randomly stopped working,

Customer Question

hello i have an iphone 6s and it just randomly stopped working, and ive tried plugging it into my computer and also have tried holding the power and home button
JA: What's the make/model of your device? How old is it?
Customer: a few months and its an apple iphone 6s plus.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month and none
JA: Anything else you want the phone expert to know before I connect you?
Customer: no maam i believe that is all
Submitted: 3 months ago.
Category: Cell Phones
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

If you have tried the home and power button restart option without success then I would recommend taking the phone into your local cell phone provider store or take it into a local Apple store for a replacement. Since the iPhone is under a year old, it can be replaced under warranty for you.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 3 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 3 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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