Hi,I'm sorry about the issue. What is the model of your Internet modem/router device?
What number did you try from the modem? Is there any error or message?Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?Please reply at the box below. Thank you,
Do you also have a Windows or Mac computer?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,