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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 138
Experience:  Verizon Tech Manager multi-unit
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I have a Samsung Galaxy S3. I am able to receive texts from

Customer Question

I have a Samsung Galaxy S3. I am able to receive texts from everyone except one person, but I can receive calls and pictures from the person. His texts just won't come through
JA: What's the make/model of your device? How old is it?
Customer: How do I find the make and model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on since last night
JA: Anything else you want the phone expert to know before I connect you?
Customer: No. that's it
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Samuel White replied 1 month ago.

I am Samuel let me see if I can help.

Customer: replied 1 month ago.
ok
Expert:  Samuel White replied 1 month ago.

I am finding a solution.

Expert:  Samuel White replied 1 month ago.

Does the other person have an Iphone?

Customer: replied 1 month ago.
No, he also has an android
Expert:  Samuel White replied 1 month ago.

Had your same problem on S4. Discovered that there is a Spam folder in the SMS folder which can register contacts and then block SMSs from them. To see if this is the case goto your list of SMSs. hit the menu button (to the left of the home button). There should be an option 'Spam Messages'. If you see messages here it means that possibly you have some contacts marked as spam. To check it out, hit the menu button again. Select the last option 'Settings'. Scroll till the very bottom of the list to find 'Spam message settings' and check out the lists under 'Spam Numbers'.

Customer: replied 1 month ago.
I have tried that already. On the S3, there is no spam setting.
Expert:  Samuel White replied 1 month ago.

I think they got rid of that with an update. What message app do you use?

Customer: replied 1 month ago.
I just use the message app that originally comes on the phone
Expert:  Samuel White replied 1 month ago.

Try going into the apps and find the message app. Clear cache clear data

Customer: replied 1 month ago.
I have done that as well
Expert:  Samuel White replied 1 month ago.

Delete all his contacts and re enter them?

Customer: replied 1 month ago.
I did it. Unfortunately, he is not within service range for me to get him to text me right now
Expert:  Samuel White replied 1 month ago.

Also it was suggested you clear cache/data from settings /apps/contacts. and reboot the phone.

Expert:  Samuel White replied 1 month ago.

I won't be around much longer but let me know the results please.

Customer: replied 1 month ago.
I have done that. I will let you know if any of this works.
Expert:  Samuel White replied 1 month ago.

This one should not be this hard. We will over come it!

Customer: replied 1 month ago.
I know. If it doesn't work, maybe it's time for a new phone. Hope not though
Expert:  Samuel White replied 1 month ago.

We will get it working (but the s3 is a little tiny bit old) :)

Expert:  Samuel White replied 1 month ago.

I will talk with you later!

Customer: replied 1 month ago.
I guess it is an old model, but I haven't had it that long
Expert:  Samuel White replied 1 month ago.

Any luck?

Customer: replied 1 month ago.
It's working fine now.
Expert:  Samuel White replied 1 month ago.

Awesome! Awesome!

Expert:  Samuel White replied 1 month ago.

Kindly rate my service at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance. Thank you, Samuel

Expert:  Samuel White replied 1 month ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Expert:  Samuel White replied 1 month ago.

Kindly rate my service 5 stars at the top of your question page if my answer helped so I can close out our conversation.
Otherwise please reply back if you need further assistance. Thank you, Samuel