Hi there and welcome
Can you tell me the make and model of the phone please?
Click on my link below
Sign in with the same Gmail account you used on the phone.
If it has not yet been disabled, you can erase it there and also note it;s location.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.