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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I keep getting this pop up: Unfortunately, email has

Customer Question

I keep getting this pop up: Unfortunately, email has stopped. How do I fix it?
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can help. What email service do you use please?

Customer: replied 1 month ago.
cableone.net
Expert:  Samuel White replied 1 month ago.

Try this please:

1. Go to settings

2. Open the Application Manager of the affected device.

3. The Email app happens to be a preinstalled system application, so swipe over to the All

4. Look for and tap on Email.

5. Press Force stop and confirm the action.

6. Scroll down a bit and tap on Clear cache.

7. Tap on Clear data and confirm the action.

8. Run the Email app, and it should be as good as new.

Expert:  Samuel White replied 1 month ago.

Let me know if that helped you.

Customer: replied 1 month ago.
Says cannot connect to server
Expert:  Samuel White replied 1 month ago.

They did an update to the servers last week after an outage. Many people have report this issue. I think deleting the email out of the phone and reentering will help.

Expert:  Samuel White replied 1 month ago.

I am going to send the instructions to you.

Expert:  Samuel White replied 1 month ago.

To remove an email account go to your phone's main settings app, then go to accounts & sync. Tap on the account you wish to delete, and then press menu then remove account.

Customer: replied 1 month ago.
No cableone.net account left in accounts & sync.
Expert:  Samuel White replied 1 month ago.

You deleted it or it was already gone?

Customer: replied 1 month ago.
I deleted out of Application manager - email
Expert:  Samuel White replied 1 month ago.

Ok now in the same place does it allow you to add an email. If so lets do that.

Customer: replied 1 month ago.
OK. I did that.
Expert:  Samuel White replied 1 month ago.

Good let me know when it is in.

Customer: replied 1 month ago.
I reentered account information. Still get cannot connect to server.
Expert:  Samuel White replied 1 month ago.

Ok give me a moment please. I need to see if their server settings changed.

Customer: replied 1 month ago.
It should be IMAP and SSL. right?
Expert:  Samuel White replied 1 month ago.

Yes Imap server: mail.cableone.net

Expert:  Samuel White replied 1 month ago.

Port:993

Customer: replied 1 month ago.
Outgoing: smtp.cableone.net ??
Expert:  Samuel White replied 1 month ago.

mail.cableone.net

Expert:  Samuel White replied 1 month ago.

If it does not work I will get you the right answers.

Customer: replied 1 month ago.
I just can't get phone to accept my changes.
Expert:  Samuel White replied 1 month ago.

What is it saying when you enter the info and press next?

Expert:  Samuel White replied 1 month ago.

Did it work?

Expert:  Samuel White replied 1 month ago.

I assume it worked. Is there any other help you need? If not please rate so I can close this request! Thanks so much!