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Ashik
Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 9929
Experience:  Experience with iPhone and other Smartphones
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My cell phone acts like its locked up and I cannot shut it

Customer Question

My cell phone acts like its locked up and I cannot shut it off or move side to side
JA: How old is the phone?
Customer: Brand new iphone7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now
JA: Anything else you want the phone expert to know before I connect you?
Customer: Had to go thru Siri to get here
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Ashik replied 1 month ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Sounds like the iPhone is frozen which is a common glitch with iPhones. First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Volume down button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Please let me know if that didn't work, so we can continue troubleshooting.