Hi! My name is ***** ***** I will be assisting you. Let's get started!
The symptoms of going straight to voicemail and not being able to call out are signs of something wrong with his account. When you go there tomorrow, I would check to make sure that he has enough minutes on his phone because it sounds like he needs minutes added.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.