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Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 10643
Experience:  8+ years of professional experience
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I have a Samsun cell phone How can I make a black of all my

Customer Question

I have a Samsun cell phone
How can I make a black of all my contact list AND my gallery info
Thank you
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I presume that by a 'black' you mean a bloc, a block, a one-piece wodge of data, right?

Customer: replied 8 months ago.
LOL so sorry I was doing 2 things at once when i wrote that. what i want to do is a "back up" of all my contact list and my gallery clips
Expert:  Russell H. replied 8 months ago.

OK, fine.

Do you want to back it up, or those two at least, up to any particular place?

A computer? a memory card? a flash drive maybe?

Customer: replied 8 months ago.
I want to back them up to my lap top
Expert:  Russell H. replied 8 months ago.

OK... good. Is your laptop a Windows PC, or an Apple laptop/MacBook ?

Customer: replied 8 months ago.
Windows PC
Expert:  Russell H. replied 8 months ago.

Good, and thank you for sticking with me on this.

The answer is: you need to install Samsung Smart Switch on your laptop.

Here's the page for it:

but the actual place it is described is about 40 % of the way down that page. And this is the link to download Smart Switch to your laptop:

And it would seem to be both designed by Samsung for their devices (always an advantage) but also to be free-of-charge to download and use.

Once your Samsung phone is connected to your laptop while it is running Smart Switch, you can bring up a listing of data on your Samsung phone, including


and also


and from there you can backup or copy to the laptop.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.


Customer: replied 8 months ago.
I downloaded it and then after it was all installed on my screen poped up this = the ordinal 8452 could not be located in the dynamic link library mfc90u.dll. = what does that mean
Expert:  Russell H. replied 8 months ago.

What version of Windows is on your PC, please?

Customer: replied 8 months ago.
windows 7 ultimate
service pack 1
Expert:  Russell H. replied 8 months ago.

Have you run Windows Update on your PC lately?

If not, at this point it might be a good idea to try doing that.

The error message may mean that one of your system files is corrupted... or, that the Smart Switch download got corrupted or interrupted.

In which case, after doing a Windows Update, and a restart, it might be good to re-do the download, use the Save As or Save To Disk option, not the 'Run' option, then locate the downloaded installer, and try double-clicking upon it.

Customer: replied 8 months ago.
wow this just keeps on going LOL I'll tip u at the end :-) Okay its asking me what i want here is what i have to pick fromChoose the download you want
File NameSize
1.9 GB
262.7 MB
287.8 MB
241.8 MB
193.4 MB
294.5 MB
330.6 MB
511.6 MB
903.2 MB
537.8 MB
Download Summary:
You have not selected any file(s) to download.
Total Size: 0
Expert:  Russell H. replied 8 months ago.

Select any or all of those updates. They're probably all essential, and when they are installed, and then your PC is restarted, you will have an updated PC, and may try the install of Smart Switch with some added confidence that it won't fail this time.

(The only update I'm not sure of is the GRMSP1.1_DVD.iso which sounds wrong somehow. You can leave that one out! for now at least.)

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