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Hi there and welcome
Can you tell me please with which provider the Alcatel came with? eg: AT&T, Verizon?
I bought the phone on Ebay and said it was Trac Fone. Won't allow me to see anything beyond start up as that sim lock code pops up. Is that something we can unlock. If not I have a blue diva flex 2.4 that on start up has T Mobile and Telcel logo. That phone reads to install sim card
ok, you need to get the phone unlocked from Tracfone
Write down your phone's IMEI (international mobile device identification) number. Find it by typing "*#06#" into your phone and hitting "Send." It might also be on a label under the battery.
Then call(###) ###-####/p>
Request an unlock code you can then enter this in and use the phone.
Let me know please how you go.