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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31235
Experience:  Cell / Smart phone problem solver for over 15 years
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I'm trying to activate a phone for my mom. The sim card is

Customer Question

Hi I'm trying to activate a phone for my mom. The sim card is from Telcel Mexico carrier. I bought exact same phone on ebay that was working but when I put sim card it reads sim lock code -1. The phone model is Alcatel A392G. Can anyone help unlock it. Thank u
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please with which provider the Alcatel came with? eg: AT&T, Verizon?

Customer: replied 1 month ago.

I bought the phone on Ebay and said it was Trac Fone. Won't allow me to see anything beyond start up as that sim lock code pops up. Is that something we can unlock. If not I have a blue diva flex 2.4 that on start up has T Mobile and Telcel logo. That phone reads to install sim card

Expert:  Richard replied 1 month ago.

ok, you need to get the phone unlocked from Tracfone

Write down your phone's IMEI (international mobile device identification) number. Find it by typing "*#06#" into your phone and hitting "Send." It might also be on a label under the battery.

Then call(###) ###-####/p>

Request an unlock code you can then enter this in and use the phone.

Let me know please how you go.