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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My iPhone 6 just went black and turned was working

Customer Question

hi my iPhone 6 just went black and turned was working and after checking emails this just happened.
JA: What's the make/model of your device? How old is it?
Customer: iphone 6..2 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this just happened ten mins ago troubleshooting????
JA: Anything else you want the phone expert to know before I connect you?
Customer: no nothing thanks
Submitted: 17 days ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 17 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 60 seconds or until the Apple logo appears on the screen, then release both buttons. If it does not power on release the buttons after 60 seconds and then hold the power/sleep button only for 60 seconds then try holding both buttons again. Repeat the process a few times and then if it does not power on you will need to use your computer to restore the iPhone. Please follow these steps,

  • Connect the USB cable to the iPad, but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPhone.
  • Let me know if it works please.
Expert:  Randy***** CellTech replied 14 days ago.

did that work for you?

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