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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 137
Experience:  Verizon Tech Manager multi-unit
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I want to retrive a deted message on tracfone,

Customer Question

I want to retrive a deted message on tracfone
JA: Just to clarify, what's the exact make and model of your machine?
Customer: tracfone/alcatel
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called tracfone they said they don't keep records of deleted. Could I get it in the sim card or something
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Cell Phones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can try to help you. What phone are you using?

Customer: replied 1 month ago.
sim number tf64simc4v2
Customer: replied 1 month ago.
trac phone
Customer: replied 1 month ago.
hello???
Expert:  Samuel White replied 1 month ago.

I am here. That is not the model of the phone. Lets start with this... Is it a smart phone?

Expert:  Samuel White replied 1 month ago.

If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

Customer: replied 1 month ago.
Its a tracfone/Alcatel
Customer: replied 1 month ago.
hello???????
Expert:  Samuel White replied 1 month ago.

Tracfone is the name of the company that provides the service. They have hundreds of different phones... I need to know your device to properly help you.

Customer: replied 1 month ago.
How do I find that
Expert:  Samuel White replied 1 month ago.

That's why I was asking if it is a smart phone or a basic phone so I could point you in the correct direction to find out the model.

Customer: replied 1 month ago.
Not a smart phone
Customer: replied 1 month ago.
safe link
Expert:  Samuel White replied 1 month ago.

can you go to your setting

Expert:  Samuel White replied 1 month ago.

Is there a place that says about phone?

Expert:  Samuel White replied 1 month ago.

Try menu/settings and tools/phone info/sw hw version

Customer: replied 1 month ago.
ok hang on
Customer: replied 1 month ago.
Can you use serial number??
Expert:  Samuel White replied 1 month ago.

i can attempt to.

Customer: replied 1 month ago.
ok hang on 014496004858290
Customer: replied 1 month ago.
Iam going to look on tracfone to see if I can find model num will right back
Expert:  Samuel White replied 1 month ago.

I found it

Expert:  Samuel White replied 1 month ago.

I am now going to research to see if it is possible to recover your message! Give me a moment please.

Customer: replied 1 month ago.
a39ac ???????
Expert:  Samuel White replied 1 month ago.

There does not seem to be an easy way. When you go to your messaging screen what options do you see?

Customer: replied 1 month ago.
you mean all the choices under messages??
Customer: replied 1 month ago.
Write messages, inbox,drafts, outbox, sent, voicemail, sent, voicemail,templates, settings
Expert:  Samuel White replied 1 month ago.

I does not look like your device has an recently deleted section. So deleting for you is a permanent action that can not be reversed.

Customer: replied 1 month ago.
ok so I get my money back
Expert:  Samuel White replied 1 month ago.

You are always welcome to ask for your money back via customer service!

Customer: replied 1 month ago.
ok thanks
Expert:  Samuel White replied 1 month ago.

No problem. Do you at least feel like I gave you good service?

Customer: replied 1 month ago.
honest effort…I don't see a place foe customer service
Expert:  Samuel White replied 1 month ago.

I will send you over to the refund center myself. Please rate me as you wait for an agent to respond.

Customer: replied 1 month ago.
ok thank you