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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 36021
Experience:  Cell / Smart phone problem solver for over 15 years
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I am unable to send pic in my text messaging. The message I

Customer Question

I am unable to send pic in my text messaging. The message I am getting says : unable to send because too many unsent multimedia messages. But I don't have any unsent multimedia messages.
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Richard replied 8 months ago.

Hi there and welcome Angel

Can you tell me the make and model of the phone please?

Thank you

Customer: replied 8 months ago.
Asus Zenfon 2e
Expert:  Richard replied 8 months ago.

Thanks

Can you hold the power button until you see a menu and choose power off.

Then power it on and tell me if you can now send please.

Customer: replied 8 months ago.
Ok thanks I'll try it
Expert:  Richard replied 8 months ago.

thanks, ***** ***** me know the results

Customer: replied 8 months ago.
No it did not work
Expert:  Richard replied 8 months ago.

ok, can you go to Settings, Applications Manager, then go to the list of All apps

Locate messaging

tell me when you have please

Customer: replied 8 months ago.
Do you mean click the app button and then it pulls up preloaded, downloaded and moveable apps?
Expert:  Richard replied 8 months ago.

correct

Customer: replied 8 months ago.
Ok I'm there
Expert:  Richard replied 8 months ago.

ok, now press on it and press Clear Cache

Once done, then try to send please

Customer: replied 8 months ago.
Ok but I don't see one for messages
Expert:  Richard replied 8 months ago.

you do not see the app messages?

Customer: replied 8 months ago.
Ok well I found icon AT&T MAIL SO I ENABLED IT AND CLEAR CACHE but that didn't seem to work either
Customer: replied 8 months ago.
There was no app MESSAGES
Expert:  Richard replied 8 months ago.

its not that, you need to go to settings, Applications Manager then go to the list ALL

Thats where you find it, make sure your looking under all or press on More and choose Show System Apps

Customer: replied 8 months ago.
Ok I found messages and I clear cache but didn't work
Expert:  Richard replied 8 months ago.

ok, we will have to use Clear Data then, it will remove all your messages but we cannot avoid this, we have to do this

Let me know the results please

Customer: replied 8 months ago.
Ok I cleared data still didn't work
Expert:  Richard replied 8 months ago.

can you restart the phone now please

Expert:  Richard replied 8 months ago.

how did you go?