I am Samuel and I can help. What are you trying to do on the device so I can better help you?
Hello, I’m Nathan, and I’ll be assisting you today. Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Are you referring to a blackberry bold? Are you just wanting to quick lock the phone when not in use?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.