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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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MY HUSBAND WHO IS SUFFERING FROM DEMENTIA CALLED AND SAID

Customer Question

MY HUSBAND WHO IS SUFFERING FROM DEMENTIA CALLED AND SAID HIS CELL PHONE HAS A WOMAN ASKING WHAT HE NEEDS EACH TIME HE TRIES TO MAKE A CALL ON HIS PHONE WHICH IS A FLIP PHONE. I LIVE 200 MILES AWAY AND I AM TRYING TO HELP HIM. I HAVE BEEN WITH VERIZON SINCE 1993 AND I HAVE NEVER HEARD A RECORDING SUCH AS THE ONE HE SAYS HE GETS EACH TIME HE TRIES TO CALL OUT . PLEASE HELP ME TO HELP HIM. THANK YOU
JA: How old is the phone?
Customer: HIS PHONE WAS PURCHASED ABOUT TWO MONTHS AGO
JA: How long has this been going on? What troubleshooting have you tried?
Customer: APPARENTLY IT JUST BEGAN A FEW DAYS AGO. HE HAS NO IDEA WHAT CAUSED THE RECORDING TO BEGIN AND SINCE I HAVE NEVER HAD THIS HAPPEN TO MY PHONE, I CANT HELP HIM. HE HAS A FLIP TYPE PHONE AND I HAVE AN APPLE IPHONE
JA: Anything else you want the phone expert to know before I connect you?
Customer: NO, JUST HOW TO ELIMINATE OR DELETE THE RECORDING ASKING WHAT HE WANTS EACH TIME HE ATTEMPTS TO MAKE A CALL.
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Samuel White replied 7 months ago.

I am Samuel and I can help.

Expert:  Samuel White replied 7 months ago.

Does it literally ask what he wants or are you not sure?

Expert:  Samuel White replied 7 months ago.

You have to except my request and it will come directly to me. The other phone request will expire and you wont be charged

Expert:  Samuel White replied 7 months ago.

Are you still in need of help?

Expert:  Samuel White replied 7 months ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!