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Hello, I'm Samuel your expert. Thank you for the information! What carrier are the phone through?
I will set up both phones if you would like. If you want I can call you and I will handle everything.
Are you still in need of help?
My name is ***** ***** I will be your, "Device Repair Technician," for the moment. I am here to assist you the best way possible to help resolve the issue you are having with your device. I would also like to ask you to rate me on the services that i will be providing for you. So that being said, "Let's get started."
Have you had this taking care of at the moment.