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Ask Terry Parker Your Own Question

Terry Parker
Terry Parker, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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I no longer use my email address and have forgotten my

Customer Question

I no longer use my email address and have forgotten my password ***** "Settings". How do I change my email in my phone so I can access the information?
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Samuel White replied 4 months ago.

I am Samuel and I will try and help.

Expert:  Samuel White replied 4 months ago.

What is the old and new user id?

Customer: replied 4 months ago.
Old ID:***@******.***
New ID:***@******.***
Expert:  Samuel White replied 4 months ago.

I am investagating this now please be patient with me.

Expert:  Samuel White replied 4 months ago.

We can try and reset the old password ***** is the only way to remove it with out resetting everything.

Expert:  Samuel White replied 4 months ago.

Are you available to help me with this Ann?

Expert:  Samuel White replied 4 months ago.

Ann are you still with me?

Expert:  Samuel White replied 4 months ago.

Hi Ann did you get this resolved?

Expert:  Terry Parker replied 4 months ago.

Hello,

My name is ***** ***** I will be your, "Device Repair Technician," for the moment. I am here to assist you the best way possible to help resolve the issue you are having with your device. I would also like to ask you to rate me on the services that i will be providing for you. So that being said, "Let's get started."

Expert:  Terry Parker replied 4 months ago.

Ann,

How are you today? Well the email address that you are using you can go online from a computer and reset your password. When that is completed you can then login into your phone. I would try it with icloud just to be certain.

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