That sounds odd. You entered the password ***** your phone already?
If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
I will work with you until it is set up. I just need to know in real time whats happening.
Ok I am checking this out
Do you know the make and model of the device?
Ok I understand do you know the phone number to the device?
I am sorry I am asking make, model and number of the jetpack device.
I am logging into your verizon account now to see if the device is connected correctly.
I need you to verify your verizon wireless password
lol this is fun!
No other way to verify. Lets try this please:
No worries I am here to support you!
Go into the settings wifi and click on the network and select forget network.
Then reconnect the devices
I am hoping it will just connect with out that... that is not a normal step
What does the jetpack say?
It may be activating
when did you buy this?
I use lte/cdma. It sounds like the sim card is not activated on the account correctly or it is corrupt.
Im sorry I wanted to check your account but I can not with out proper information... I feel bad
I belive it is wide area network
I really hope it works sorry for the pain!
Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)Otherwise please reply back if you need further assistance. Thank you, Samuel
Is there any other help you need? If not please rate so I can close this request! Thanks so much!
Sorry to bug you. Is there any other help you need? If not please rate so I can close this request! Thanks so much!
hi,My name is ***** ***** I will be your device technician for the day. What is it you exactly need help with?