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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I HAVE A ATT WIRELESS HOME PHONE AND HAVE A PROBLEM. WHO CAN

Customer Question

i HAVE A ATT WIRELESS HOME PHONE AND HAVE A PROBLEM. WHO CAN I FIND TO HELP ME?
JA: How old is the phone?
Customer: 3 YRS MAYBE
JA: How long has this been going on? What troubleshooting have you tried?
Customer: YESTERDAY THE MESSAGE IN THE HANDHELD SAYS JAM1
JA: Anything else you want the phone expert to know before I connect you?
Customer: THE PHONE RECEIVES CALLS CANNOT CALL OUT
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What is the model number of the phone?

Customer: replied 2 months ago.
this is not a cell phone but a wireless home phone
Expert:  Pete replied 2 months ago.

What is the model number of the wireless home phone?

Customer: replied 2 months ago.
model cl81301
Expert:  Pete replied 2 months ago.

Ok, JAM1 is not a known error on the CL81301 phone - can you please check again, or attach a photo of the error?

Customer: replied 2 months ago.
it is only on this one handheld It says HANDSETJAM1 1
Expert:  Pete replied 2 months ago.

This isn't any recognized error or code - could you attach a photo of the phone's display screen so I can see what is going on?

Customer: replied 2 months ago.
sent picture of message
Expert:  Pete replied 2 months ago.

The picture has not come through - did you attach it to your JustAnswer question page?

Customer: replied 2 months ago.
My grandson did it. He sent to your email
Expert:  Pete replied 2 months ago.

Ok, it needs to be attached to the question page.

Replies to the email don't go to me, I'm not sure if they go anywhere!

Sorry about that...

Customer: replied 2 months ago.
I don't how to do it. Any other suggestions for me to get it fixed
Expert:  Pete replied 2 months ago.

If you cannot attach the photo here then please email it direct to me at ************

Customer: replied 2 months ago.
Did you rec' email?