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Ask Terry Parker Your Own Question

Terry Parker
Terry Parker, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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I received a message that my msg&data has been canceled. if

Customer Question

i received a message that my msg&data has been canceled. if so this was done in error . I have been to two Verizon stores an att store also on the phone for three hours . I canot get this problem resolved . I can not receive my emails on my phone only on the computer
JA: Just to clarify, what's the exact make and model of your machine?
Customer: my phone is an At&t 5 my computer is a asus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been to 2 Verizon stores an Att store and on line to some support line .
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Samuel White replied 2 months ago.
I am Samuel and expert and I can help you.
Expert:  Samuel White replied 2 months ago.

So you don't have data on your phone?

Customer: replied 2 months ago.
Just wanting emails back on my phone they were disabled by accident
Customer: replied 2 months ago.
I have been disabled since Monday in error
Customer: replied 2 months ago.
i just want my emails back on my phone No one seems to have any answers .It was accidentaly removed
Expert:  Samuel White replied 2 months ago.

When you say your emails are disabled what error message are you getting? What is your phone saying when you try to get your emails?

Expert:  Samuel White replied 2 months ago.

Ok the account was removed from your phone? I can fix any problem. I just need to understand the problem to provide a solution.

Customer: replied 2 months ago.
I get the message cannot get mail The connection to the server failed
Expert:  Samuel White replied 2 months ago.

Are you able to access the internet any other way?

Customer: replied 2 months ago.
I can get my email on my computer but not my at&t phone it is a apple phone
Customer: replied 2 months ago.
on my computer
Expert:  Samuel White replied 2 months ago.

Yes I do understand that. Lets not worry about the computer for now. Can you get to the internet using the browser or other apps on your phone?

Expert:  Samuel White replied 2 months ago.

I would like you to call me so I can resolve this issue quickly.

Expert:  Samuel White replied 2 months ago.

Are you still with me?

Expert:  Terry Parker replied 2 months ago.

Hi,

My name is ***** ***** I will be your device technician for the day. What problems you are having so that we can try to solve this issue?