So you don't have data on your phone?
When you say your emails are disabled what error message are you getting? What is your phone saying when you try to get your emails?
Ok the account was removed from your phone? I can fix any problem. I just need to understand the problem to provide a solution.
Are you able to access the internet any other way?
Yes I do understand that. Lets not worry about the computer for now. Can you get to the internet using the browser or other apps on your phone?
I would like you to call me so I can resolve this issue quickly.
Are you still with me?
My name is ***** ***** I will be your device technician for the day. What problems you are having so that we can try to solve this issue?