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Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 15759
Experience:  Over 16 years of experience installing and repairing electronics.
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My Samsung S3 phone screen has gone completely black. I've

Customer Question

My Samsung S3 phone screen has gone completely black. I've removed and replaced battery but still black
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Customer: My Samsung galaxy s3 screen have gone black
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: My Samsung galaxy s3 phone has a black screen but it still seems to be working can you help me ?
JA: How old is the phone?
Customer: Samsung S3 is about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened to around 3 pm . I've removed and replaced the battery.
JA: Anything else you want the phone expert to know before I connect you?
Customer: The phone still rings but I can answer it because the screen is black
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Either the display cable has come loose inside the phone or the display has failed and will need to be replaced.

A phone repair tech can open the phone and check the cable first.

If the cable is still in place then a new display will have to be fitted.

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