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Ask Eric Your Own Question
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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O talk to a rep concerning my account, don't know, has been

Customer Question

o talk to a rep concerning my account
JA: What's the make/model of your device? How old is it?
Customer: don't know, has been stolen
JA: How long has this been going on? What troubleshooting have you tried?
Customer: several daYS NOW
JA: Anything else you want the phone expert to know before I connect you?
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

So I can help you, we need some basic info..

Is it an ipad or iphone that was stolen?

Or, was it a Samsung Note 4 or Galaxy S7 ? We have to have an idea of the type of device that went missing, if we are going to use any possible tools available to lock or shut down the phone.

Thank you for your response,

Dustin S

Customer: replied 8 months ago.
Dont know what make or model of stolen phone, just need aa new one.
Customer: replied 8 months ago.
just need a basic cell bells or whistles, just a basic cell phone.
Expert:  Dustin replied 8 months ago.

Understood.. Who is your phone service with?: