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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 138
Experience:  Verizon Tech Manager multi-unit
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How do I fix my LG phone UI is not working

Customer Question

how do I fix my LG phone UI is not working
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Samuel White replied 2 months ago.

Hello I am Samuel your expert and I can help you. What is the model of the LG phone?

Expert:  Samuel White replied 2 months ago.

If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

Customer: replied 2 months ago.
donot have phone that y I need the fix
Customer: replied 2 months ago.
ui is not working ? not sure the modle
Customer: replied 2 months ago.
model #lgms631
Expert:  Samuel White replied 2 months ago.

I understand. Please tr this:

  1. Go to Settings.
  2. Locate and tap the App Manager.
  3. Tap the menu button (three vertical dots in the upper right corner)
  4. Tap Reset default apps.
Customer: replied 2 months ago.
will not let me get to setting just keeps popping up unfrortunately system ui has stopped
Expert:  Samuel White replied 2 months ago.
  • Turn off and reboot your phone
  • At the "LG" logo, press and hold the "Volume Down" until the smartphone finishes rebooting

Expert:  Samuel White replied 2 months ago.

Once you do this what options are listed on your device?

Customer: replied 2 months ago.
popping up unfortunately system ui has stopped I will try again
Expert:  Samuel White replied 2 months ago.

It should not go to the regular boot screen if you are doing this right.

Customer: replied 2 months ago.
safe mode left corner
Expert:  Samuel White replied 2 months ago.

will it let you go to settings now?

Customer: replied 2 months ago.
no still popping up safe mode
Expert:  Samuel White replied 2 months ago.

If it is in safe mode you should be able to choose settings... you may need to select safe mode first

Customer: replied 2 months ago.
safe mode jumping up and down
Customer: replied 2 months ago.
not working
Customer: replied 2 months ago.
any answers
Customer: replied 2 months ago.
cant help
Expert:  Samuel White replied 2 months ago.
I'm trying to run a test to figure out why what I'm saying is not happening on your phone. Give me another moment please
Expert:  Samuel White replied 2 months ago.

do you have alot saved on this device?

Expert:  Samuel White replied 2 months ago.

Hi Joan are you still with me?

Expert:  Samuel White replied 2 months ago.

When you are ready Joan, I have our solution.