Hello I am Samuel your expert and I can help you. What is the model of the LG phone?
If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
I understand. Please tr this:
Once you do this what options are listed on your device?
It should not go to the regular boot screen if you are doing this right.
will it let you go to settings now?
If it is in safe mode you should be able to choose settings... you may need to select safe mode first
do you have alot saved on this device?
Hi Joan are you still with me?
When you are ready Joan, I have our solution.