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Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 36448
Experience:  Troubleshoot all cell phones.
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The light on my screen will not light up. i have a galaxy

Customer Question

the light on my screen will not light up. i have a galaxy s5
JA: What's the make/model of your device? How old is it?
Customer: 3 years samsung galaxy s5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just happened, i was using my phone and the light shut up, i tried turning it off and back on
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Have you tried to press and hold the Power on / off button on your phone for about 20 seconds, then turn it back on and check?

- If that does not work, can you please remove the battery from the phone for about a minute, then reinstall it, then turn the phone back on and check?

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
that didnt work
Customer: replied 6 months ago.
im trying the battery
Customer: replied 6 months ago.
neither worked
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I'm sorry. Can you please connect the charger / power cord to the phone, then do you see any power / light?

Customer: replied 6 months ago.
that didnt work either
Expert:  Viet-Cell Phone Tech replied 6 months ago.

With the charger connected to the phone, press and hold the power on / off button on the phone for about 60 seconds this time, then turn it back on and check.

Is there any power / light now?

Please let me know. Thank you,

Customer: replied 6 months ago.
that didnt work either.
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I'm sorry. Can you connect the phone USB cable from the phone to the computer, if you have, and see if it charges; see if there is any power / light?

Customer: replied 6 months ago.
that also didnt work
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I'm sorry. After doing all the troubleshooting, this confirms it's a hardware issue. Since there is no power / light at all, the phone could be bad or the battery could be bad. Can you please try with a new battery and check? Thank you,

Customer: replied 6 months ago.
i dont have another battery
Expert:  Viet-Cell Phone Tech replied 6 months ago.

It may be available in your local / wireless phone store. But online, it's a lot cheaper. Though you might want to test the phone locally first. Please wait a bit; I'm checking on where to get the battery online. Thank you,

Expert:  Viet-Cell Phone Tech replied 6 months ago.

Please let me know if you need help with any other electronics or computer issue today. Thank you for your patience,