Hi there and welcome
Can you please tell me which model Nokia you have?
ok, remove the back and check where the battery is for it please or on the packaging.
ok.. I need to know the model though, as it's a different procedure for different models, can you check the packaging please?
1 minute as I get the procedure
ok, try the code
Is it accepted?
when exactly do you get asked for the password?
ok, so its not the nokia password ***** mean but your email password?
there is no nokia mail, whats the exact message?
You want me to call you instead?
ok, so your comcast account, via your computer, reset your password ***** please.
Do this via your computer and use the new password ***** you Nokia
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please