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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My nokia phone is asking for the password, how do I reset

Customer Question

my nokia phone is asking for the password, how do I reset it ?
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you please tell me which model Nokia you have?

Thank you

Customer: replied 7 months ago.
not sure
Expert:  Richard replied 7 months ago.

ok, remove the back and check where the battery is for it please or on the packaging.

Customer: replied 7 months ago.
there's no way to remove it
Customer: replied 7 months ago.
on bottom, nokia 900
Expert:  Richard replied 7 months ago.

ok.. I need to know the model though, as it's a different procedure for different models, can you check the packaging please?

Expert:  Richard replied 7 months ago.

thats it

Expert:  Richard replied 7 months ago.

1 minute as I get the procedure

Customer: replied 7 months ago.
ok, im not good at this stuff
Expert:  Richard replied 7 months ago.

ok, try the code

12345

Is it accepted?

Customer: replied 7 months ago.
please hang on
Expert:  Richard replied 7 months ago.

thanks

Customer: replied 7 months ago.
im having trouble getting back to where it needed to b, should i go to setting
Expert:  Richard replied 7 months ago.

when exactly do you get asked for the password?

Customer: replied 7 months ago.
email password
Expert:  Richard replied 7 months ago.

ok, so its not the nokia password ***** mean but your email password?

Customer: replied 7 months ago.
i will write it to you if i can pull it up, hang on
Expert:  Richard replied 7 months ago.

ok thanks

Customer: replied 7 months ago.
r, i guess i need the password ***** my nokia mail
Expert:  Richard replied 7 months ago.

there is no nokia mail, whats the exact message?

You want me to call you instead?

Customer: replied 7 months ago.
it says needs mail.comcast.net999:1 needs password ***** that
Expert:  Richard replied 7 months ago.

ok, so your comcast account, via your computer, reset your password ***** please.

https://customer.xfinity.com/help-and-support/account/changing-or-resetting-your-password/

Do this via your computer and use the new password ***** you Nokia

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

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