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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31124
Experience:  Cell / Smart phone problem solver for over 15 years
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My samsung galaxy note 5 display just stopped working, I

Customer Question

my samsung galaxy note 5 display just stopped working
JA: What's the make/model of your device? How old is it?
Customer: I just got it from an insurance claim 2 weeks ago and it already doesnt work
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please hold the volume DOWN and power buttons for 10 seconds, the release.

Then power it on and tell me if it now works please.

Customer: replied 2 months ago.
didn't work
Expert:  Richard replied 2 months ago.

Do you hear any sounds coming from the phone at all?

Customer: replied 2 months ago.
sounds but no visual
Customer: replied 2 months ago.
the touch screen is totally non responsive
Expert:  Richard replied 2 months ago.

Thanks

Can you hold the power button for 60 seconds then release.

Then press volume up and power for 6 seconds till you see something appear on the screen.

Does anything show up?

Customer: replied 2 months ago.
nope nothing. now it wont even turn on
Expert:  Richard replied 2 months ago.

Thanks

It is the internal mainbooard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you