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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 18428
Experience:  Cell phone expert
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Yesterday morning I got a Verizon Galaxy J3 through best Buy

Customer Question

Yesterday morning I got a Verizon Galaxy J3 through best Buy and rolled over my phone number from Tracphone. All was fine until last night as I was setting up Play Store and Goggle stopped sending me Comcast email to my new phone (I was getting it earlier just fine).
JA: How old is the phone?
Customer: How do I re-start my email?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since 623 PM yesterday. I have been trying to get Google Play Store to work and set up.
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Let's remove then add the email again

  1. From a Home screen, touch Apps.

  2. Touch Email.
  3. Touch MORE > Settings.

  4. Touch the account you want to remove.

  5. Then, touch REMOVE.

  6. You will need to confirm the delete by touching REMOVE again on the pop-up window.

Restart your phone then:

    1. From the Home screen, touch Apps.
    2. Navigate to Settings > Accounts > Add account.
    3. Touch Email.
    4. Enter your Email, then touch the password ***** You will be directed to a different screen.
    5. Check your email address, then touch Next.
    6. Enter your password. Then, touch Sign in.
    7. Review the email account access information. Then, touch Allow.
    8. Email will be added to your accounts list.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 9 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 9 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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