How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
57442719
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

I used my cell phone a few hours ago. Now I took it out of

Customer Question

I used my cell phone a few hours ago. Now I took it out of my purse and the screen says (at the top) USB download Mode. On the bottom it says : Bootblock Version:
JA: How old is the phone?
Customer: Ver U485:FE02
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I found the message about an hour ago. Never had a problem before. It's an old Samsung phone
JA: Anything else you want the phone expert to know before I connect you?
Customer: I don't know what to ask. I am a 76 yr old woman with no tech knowledge
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Samuel White replied 2 months ago.

I am Samuel and I can help?

Expert:  Samuel White replied 2 months ago.

It is far easier to help if you have me call you directly.

Expert:  Samuel White replied 2 months ago.

Are you still with me ma'am? I am here to help you.