Hello I am Samuel an expert here to help you!
If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
Is the device asking for a user name and password ***** get into the device?
Is this happening when you try to gain access to the device or are you trying to open your email program?
Ok I can reset your password ***** you. Is it a gmail.com email address?
Please call and I can handle it for you
I need to verify information with you to handle your request and reset your password.
I asked them to apply a promo code this one time!
What is your email address please?
I am going to try and help via chat. What is your email address please?
Are you still with me?