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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 36151
Experience:  Troubleshoot all cell phones.
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I tried to do an update and the message "verifying update"

Customer Question

I tried to do an update and the message "verifying update" has been on the screen for an hour. The phone is frozen and I can't power it off
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Please reply at the box below. Thank you,

Expert:  Viet-Cell Phone Tech replied 5 months ago.

Please try this first: On your phone, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet-Cell Phone Tech replied 5 months ago.

Hi,

How are you? Do you still need help with this issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,